Sewing Machine Warehouse, authorised dealers for Pfaff, Singer, and Brother. Sewing machine repairs, and service.

Shipping and Returns

Shipping is calculated by weight of the items in your shopping cart and will be determined in the checkout process, we manually review each order before charging and shipping.  We use Australia Post.  Please note that the cost of postage also includes the cost of packaging.

 

Unfortunately we are unable to process “Authority to leave” requests. If you are not home to receive your package Australia Post will leave a card in your letterbox so you can collect it from a local Post Office.

Delivery times vary depending on your state and suburb (metro or country areas).  Below is a guide, delays may occur during holiday periods and peak seasons (e.g. Mother's Day/ Christmas). Once dispatched, estimated delivery times are as follows:

Sydney Metro: Between 3-5 working days, allow up to 7 working days for other areas

Melbourne Metro: Between 5-7 working days, allow up to 9 working days for other areas

Queensland: Between 5-7 working days, allow up to 9 working days for Northern areas.

All other states: Between 7-10 working days, allow up to 12 working days for WA (for shipping to some areas in WA/NT,extra charges may apply).

Delivery on Sewing furniture and Quilt Frames will be calculated by us once order is placed (you have an option to confirm order once delivery cost is calculated).

International Shipping on sewing machines, overlockers, quilt frames, ironing systems and sewing machine cabinets is not available, please contact us for more information.

Returns and Cancellations:

Please note our return policy, which is in-line with NSW Fair Trading.

Postage is not refundable on returns.

Order Cancellations will be charged a 25% re-stocking fee.

Please contact us for more information.  We are here to help, if you are unsure about a product, please contact us before making a purchase.