Sewing Machine Warehouse, authorised dealers for Pfaff, Singer, and Brother. Sewing machine repairs, and service.

Shipping and Returns

 

Please note we've taken additional COVID-19 precautions for our customers and employees. 

Orders are currently taking up to 7 additional business days to process and ship.

Thank you for your support and understanding.

 

Shipping is calculated by weight of the items in your shopping cart and will be determined in the checkout process, we manually review each order before charging and shipping.  We use Australia Post.  Please note that the cost of postage also includes the cost of packaging.

Please note that the 'Registered Post' option refers to tracking and Signature on Delivery. If you require an Express Service, please let us know and we can advise the price differences.

Delivery times vary depending on your state and suburb (metro or country areas).  Below is a guide, delays may occur during holiday periods and peak seasons (e.g. Mother's Day/ Christmas). Once dispatched, estimated delivery times are as follows:

Sydney Metro: Between 3-5 working days after dispatch, allow up to 7 working days for other areas

Melbourne Metro: Between 5-7 working days after dispatch, allow up to 9 working days for other areas

Queensland: Between 5-7 working days after dispatch, allow up to 9 working days for Northern areas.

All other states: Between 7-10 working days after dispatch, allow up to 12 working days for WA (for shipping to some areas in WA/NT,extra charges may apply).

Delivery on Sewing furniture and Quilt Frames will be calculated by us once order is placed (you have an option to confirm order once delivery cost is calculated).

International Shipping is not available at this time.

Returns and Cancellations:

Please note our return policy, which is in-line with NSW Fair Trading.

We are not obliged to refund or exchange an item if you've made an incorrect choice or change your mind. Always contact us before purchasing if you are unsure.

Order Cancellations will be charged a 25% re-stocking fee.

Please contact us for more information.  We are here to help, if you are unsure about a product, please contact us before making a purchase.

Postage is not refundable on returns.

 

Credit Card Payments:

Payments by PayPal are preferred. We reserve the right to refuse a credit card payment for a large amount, if the card holder is overseas or there isn't sufficient identification of the card holder. Other payment methods will be provided (e.g. Paypal).

 

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