Shipping, Payments, Returns
Shipping is calculated by weight of the items in your shopping cart and will be determined in the checkout process, we manually review each order before shipping. We use Australia Post for most parcels. Please note that the cost of postage also includes the cost of packaging.
If you require an Express or Courier Service, please let us know and we can advise the price differences.
Delivery times vary depending on your state and suburb (metro or country areas). Below is a guide, delays may occur during holiday periods and peak seasons (e.g. Mother's Day/ Christmas).
Once dispatched, estimated delivery times are as follows:
Sydney Metro: Between 3-5 working days after dispatch, allow up to 7 working days for other areas
Melbourne Metro: Between 5-7 working days after dispatch, allow up to 9 working days for other areas
Queensland: Between 5-7 working days after dispatch, allow up to 9 working days for Northern areas.
All other states: Between 7-10 working days after dispatch, allow up to 12 working days for WA (for shipping to some areas in WA/NT,extra charges may apply).
In the case that an unforeseen postage delay occurs, the SMW team will help resolve the issue immediately with the chosen postage partner*
Delivery on large items such as Sewing furniture and Quilt Frames will be calculated by us once order is placed (you have an option to confirm order once delivery cost is calculated).
International Shipping is not available at this time.
*Sewing Machine Warehouse is not liable for any lost or stolen parcels.
Credit Card Payments:
Payments by PayPal are preferred. We reserve the right to refuse a credit card payment for a large amount [over $500], if the card holder is overseas or there isn't sufficient identification of the card holder. Other payment methods will be provided (e.g. Paypal/Bank Deposit).
Click and Collect:
Please wait for us to confirm your order and pick up time. When picking up, please bring a copy of your order and ID. We cannot stress enough that you need to wait for a notification from us when your order is ready.
Returns and Cancellations:
Please note our return policy, which is in-line with NSW Fair Trading.
We are not obliged to refund or exchange an item if you've made an incorrect choice or change your mind. Always contact us before purchasing if you are unsure.
Order Cancellations/authourised returns may incur 25% re-stocking fee.
Please contact us for more information.
We are here to help, if you are unsure about a product, please contact us before making a purchase.
Postage is not refundable on returns.